FAQ
Q: I CAN’T FIND THE PRODUCT I WANT ONLINE?
A: IF YOU SEE AN ITEM ON OUR SOCIAL MEDIA PAGE BUT DO NOT SEE IT ON OUR WEBSITE THE ITEM IS NO LONGER AVAILABLE. WE UNDERSTAND HOW FRUSTRATING THIS CAN BE SO WE ARE ALWAYS LOOKING TO RESTOCK OUR MOST REQUESTED COSMETIC ITEMS OR REPLACE THEM WITH A SIMILAR SHADE. BE SURE TO SIGN UP FOR OUR NEWSLETTER WHERE YOU WILL RECEIVE INFORMATION ON RESTOCKS, SALES, AND NEW CAMPAIGNS.
Q: WHERE DO YOU SHIP?
A: WE SHIP WORLDWIDE! INTERNATIONAL SHIPPING TAKES ROUGHLY 10-20 BUSINESS DAYS IN TRANSIT & 6-8 WEEKS FOR EXECUTIVE COLLECTIONS. PLEASE NOTE WE ARE NOT RESPONSIBLE FOR ANY DELAYS OR FEES DUE TO CUSTOMS. PLEASE CONTACT YOUR LOCAL GOVERNMENT OR POSTAL SERVICE FOR MORE INFORMATION ON CUSTOMS AND DUTIES.
Q: WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?
A: STANDARD (0lbs - 5lbs): 5 to 10 BUSINESS DAYS- $4.90- NO SIGNATURE REQUIRED
STANDARD (5lbs - 70lbs): 5 to 10 BUSINESS DAYS- $19.90. NO SIGNATURE REQUIRED.
STANDARD( orders $50 and up) 5 to 10 BUSINESS DAYS- FREE
Q: HOW DO I TRACK MY ORDER?
A: YOUR ORDER WILL PROCESS FOR 24-48 BUSINESS HOURS. ONCE YOUR ORDER HAS SHIPPED AN EMAIL WILL BE SENT TO YOU CONTAINING TRACKING INFORMATION. ADDITIONALLY PLEASE ALLOW 24-48 BUSINESS HOURS FOR YOUR SHIPMENT DETAILS TO UPDATE WITH USPS.
Q: WHAT IS CONSIDERED A FINAL SALE?
A: ALL ITEMS ARE FINAL SALE.
Q: MY COUPON CODE IS NOT WORKING. WHY?
A: IF YOU ARE HAVING DIFFICULTIES WITH YOUR COUPON CODE PLEASE CONTACT US AS THE CODE MAY NO LONGER BE VALID. PLEASE NOTE THAT COUPON CODES CANNOT BE COMBINED WITH ANY OTHER CURRENT OFFERS, SALES, OR PROMOTIONS.
Q: WHAT IF MY ORDER HAS NOT BEEN DELIVERED?
A: IF AFTER CONTACTING USPS YOU STILL NEED ASSISTANCE REGARDING LOCATING YOUR ORDER FEEL FREE TO CONTACT US AT INFO@AMILLEONLONDON.COM AND ONE OF OUR REPRESENTATIVES WILL BE HAPPY TO ASSIST YOU.
Q: I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?
A: WE PREPARE YOUR ORDER FOR SHIPMENT VERY SHORTLY AFTER YOUR ORDER IS PLACED. THIS QUICK TURNAROUND TIME DOES NOT ALLOW FOR ANY CHANGES TO YOUR ORDER.
Q: CAN I USE A GIFT CARD ONLINE?
A: YES! GIFT CARDS ARE AVAILABLE ONLINE. ONCE PURCHASED AN EMAIL WILL BE SENT TO YOU ON HOW TO REDEEM OUR GIFT CARD.
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
IN THE RARE EVENT THAT THE ITEM YOU RECEIVED IS NOT IN PRISTINE CONDITION PLEASE CONTACT OUR TEAM BEFORE SENDING THE PRODUCT BACK. WE WILL NOT ACCEPT ANY RETURNS WITH DAMAGES WITHOUT BEING NOTIFIED BEFOREHAND. OUR TEAM WILL GLADLY ASSIST YOU WITH RESHIPPING THE ITEM OUT TO YOU IN A TIMELY MANNER.